✨ We deliver all over the country - Courier or Easybox ✨
🌍 We deliver all over the world with DHL Express 🌍

Frequent questions

1. About products

  • What types of products do you offer?
    We offer a wide range of wigs, clip-on extensions and hair tails, for various needs and styles.

  • Can wigs and extensions stylize?
    The products can be styled with moderate temperatures of maximum 160 degrees.

2. Choosing and using products

  • How do I choose the right size for wig or extensions?
    Each product has details about length, density and type of fixation. If you have questions, our support team can help you.

  • Wigs come ready to wear or require adjustments?
    Most wigs are ready to wear, but some models may require adjustments for perfect fixing.

3. Maintenance of products

  • How are the products maintained?
    Wash them with delicate shampoos and conditioners, dry them naturally and avoid the excessive use of styling products.

  • How are the products care?
    We recommend that you wash them gently and let them dry in the air, without direct heat exposure.

  • How often should the wigs and extensions be washed?
    The frequency depends on the use, but in general, we recommend washing after 8-10 behavior or when necessary.

4. Delivery and returns

  • Do you offer free shipping?
    Yes, transport is free for all orders over 499 lei delivered in Romania.

  • How long does the order delivery last?
    The delivery is made in 2-5 working days, depending on the location, and the orders are processed in 1-2 working days.

  • Can I return the products if not satisfied?
    Yes, we accept returns within 14 days of receiving the order, provided that the products are unused in the original packaging.

  • How do I proceed for a return or exchange?
    Fill in the return form available on the site.

5. Orders and payments

  • How can I place an order?
    Add the desired products to the basket and complete the order by filling in the delivery and payment data.

  • What payment methods do you accept?
    We accept the payment with the card, PayPal, Apple Pay and refund upon delivery.

6. Other questions

  • How can I get in touch with the support team?
    You can contact us by email or phone, and the contact information is available on the site support page.

  • Do you offer consulting for choosing the products?
    Yes, our team can guide you in choosing the products that best fit your needs and style.

  • Do you have physical showrooms?
    Currently, our products are available exclusively online, but we offer complete support to help you make the right choice.

If you still have other questions, our team is here to help you!